Our Policies and Procedures
Practice Office Hours
| Monday to Thursday | 7:00am to 6:00pm |
| Friday | 7:00am to 5:00pm |
| Saturday | 8:30am to 4.00pm |
| Sunday | 9:00am to 1:00pm |
An on-call after hours service is available for registered patients of the practice for all hours outside of the trading hours listed above. To contact the Doctor on-call please call our Practice on 07 4662 2433.
Management of Telephone calls to Doctors
To ensure confidentiality our Doctors do not take telephone calls during a consultation. A message will be taken by reception staff and the Doctor may return the call at a more convenient time. Reception staff will advise if a more appropriate interaction is necessary.
Smoking Policy
Myall Medical Practice is a Non-Smoking practice. This policy extends to all Doctors, staff, patients and visitors of the Practice and applies to all indoor and outdoor practice areas.
Zero Tolerance Policy
Myall Medical Practice has a Zero Tolerance policy on aggressive and abusive behaviour. Aggressive behaviour and any form of verbal or physical abuse towards any member of staff will not be tolerated. Staff hold the right to immediately terminate a phone call or request that you leave the premises if they are a victim of such behavior.
Online Appointment Bookings using AMS Connect
Did you know you can now book your next appointment on-line? Myall Medical Practice are established users of AMS Connect to offer patients the flexibility of booking and managing appointments on-line.
How do I get setup to use this system?
Ensure that you have a current email address registered with our Practice and you will receive an email to explain the registration process. Please speak with one of the Reception staff for more information. Alternatively, please follow this link Book an Appointment
Are you a new patient to the Practice?
As a new patient, you can also book your first appointment on-line. Click on Book an Appointment and the system will prompt you to enter your personal details to create your account and make your booking.
SMS Appointment Reminder System
Myall Medical Practice utilises an SMS appointment reminder system for all patients. If you wish to receive SMS reminders for your appointments, please ensure that you have a current Mobile phone number listed on your file. Reminders will generally be sent 3 or 2 days ahead of your scheduled appointment.
Fees for non-attendance with less than 24 hours notice may apply. This will be at the doctors discretion
Management of your Personal Information
Your medical record is a confidential document. It is the policy of Myall Medical Practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff. We abide by the Australian Privacy Principles. Please click here for further information.
Your Rights
If you are not entirely happy with a service that has been provided to you, we want to hear about it. We take your concerns, suggestions and complaints seriously and encourage patients to provide feedback to assist us in providing exceptional care and service to our patients.
Please feel free to talk to your Doctor or a receptionist or you may prefer to use our suggestions box situated in the waiting room.
For all formal complaints, please provide details in writing addressed to the Practice Manager. A copy of our Formal Complaint Form, as an alternative tool, can be accessed here.
Qld Health Quality and Complaints Commission
GPO Box 3089
BRISBANE QLD 4001
Ph: 07 3120 5999 Fax: 07 3120 5998
Email: info@hqcc.qld.gov.au
Website: www.hqcc.qld.gov.au
Management of Investigation Reports and Results
Your Doctor will advise when they will likely receive your results. If calling the Practice for results, we encourage patients to contact the Practice in the afternoon. Reception staff will be able to advise whether your results have been received & checked by your GP.
If you are calling to check results on behalf of another patient, please be aware that we will not release any information unless a 3rd party authorisation is recorded for you on the patients file.
If patients are not satisfied with the outcome of the results patients are encouraged to make a follow-up appointment with their Doctor.
Please note, reception staff are only able to relay comments as provided by the GP. It is not within their scope of practice to relay or discuss particulars of your results.
Reminder System
Our Practice is committed to preventative care. Your Doctor will seek your permission to be included in our reminder system. We may issue you with a reminder notice from time to time offering your preventative health services appropriate to your care. If you do not wish to be part of this system please let your Doctor or receptionist know.